⛔ Support Desk Closure - Monday September 7th

Vape-Jet will be closed on Monday, September 7th in observance of Labor Day. 🇺🇸

You can still submit support requests through the portal. Our team will have limited availability but will respond as soon as possible. We will be back at full capacity when we return the following day.

Thank you for your understanding, and have a great holiday weekend!

Compatibility Request

Required fields are marked with an asterisk

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include:","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1f6bb355-55e6-4051-a3eb-62f8ff98c7b0"},"content":[{"type":"text","text":"Minimum of ","marks":[{"type":"strong"}]},{"type":"text","text":"two","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"text","text":" (2) detailed pictures of your hardware","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a9b48785-7488-4da1-b588-2f874b87d19d"},"content":[{"type":"text","text":"(1x) Close-up top-down view","marks":[{"type":"strong"},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":" of one or multiple pieces of hardware with the vapor and filling location(s) visible ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5f14d55e-ce4d-4be2-887f-5043e661e090"},"content":[{"type":"text","text":"(1x) An overall view that shows the complete array layout","marks":[{"type":"strong"},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":" of the hardware in the manufacturers foam, or packaging ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b740ef51-6a83-442c-b19e-2fc0fd86ac53"},"content":[{"type":"text","text":"Any documentation from the hardware manufacturer regarding technical specifications and filling recommendations.","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]}]}]}]},{"type":"heading","attrs":{"level":3,"localId":"81bd5ccf-a8b4-4870-ae4d-38b799379ccf"},"content":[{"type":"text","text":"Your 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This allows us to assign unique identifiers to each hardware type and ensure efficient workflow between our support, design, and manufacturing teams. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"71c847fa-3897-4562-89c5-edcc14db2458"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"01075362-2ecb-443d-a5bf-47ef3336b93b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"0aef2b33-abc6-4996-a6c9-f9234d83dda2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"092ca04a-7dd8-410b-8223-a87054767b98"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"0f383791-7906-47d4-ad4d-c761dc3ac209"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"ff5cbc15-631d-4b39-b363-cf5d86ee3a85"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"e6dd1f71-023a-41d5-b965-a7b139a20c1c"},"content":[{"type":"text","text":"Note: If not natively compatible, mail-in required.","marks":[{"type":"em"},{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"b81a106e-96e8-4ad5-a2ba-3316286503fd"},"content":[{"type":"text","text":"If we determine it is "},{"type":"text","text":"not","marks":[{"type":"em"}]},{"type":"text","text":" natively compatible, then we require a full array of hardware, as it comes from the manufacturer in the box and foam, to design a top plate. This would be requested later after review."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"7a8690bf-d472-4e47-bc02-93a223060f09"},"content":[{"type":"text","text":"Documentation…the more the better!","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"7a8690bf-d472-4e47-bc02-93a223060f09"},"content":[{"type":"text","text":"It is "},{"type":"text","text":"highly encouraged","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"that you obtain and provide any technical documents and/or filling instructions from the hardware manufacturer. They can be included in the attachment section above, or with your hardware if we request it for additional testing. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"f363fb93-7664-4ebe-ac20-ca83194a3f55"},"content":[{"type":"text","text":"Prevent Spam Filtering: ","marks":[{"type":"strong"}]},{"type":"text","text":"support@vape-jet.com","marks":[{"type":"link","attrs":{"href":"mailto:support@vape-jet.com"}},{"type":"strong"}]},{"type":"text","text":" ","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"f363fb93-7664-4ebe-ac20-ca83194a3f55"},"content":[{"type":"text","text":"Take 3 minutes to add "},{"type":"text","text":"support@vape-jet.com","marks":[{"type":"link","attrs":{"href":"mailto:support@vape-jet.com"}}]},{"type":"text","text":" to your email whitelist so that you never miss an email that ends up in your spam folder. 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