{"xsrfToken":"adf39a0973b87d9a194bf992f1a88cbca46be33e_lout","branding":{"id":"2","key":"vjsd","name":"Vape-Jet Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab039e75-60a5-4d21-ae2d-0a14bd3ee6dc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzAxYjE3ZC02ZDU4LTQwZjAtODdiOC0yYmE1MDgzYzlmMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiMDM5ZTc1LTYwYTUtNGQyMS1hZTJkLTBhMTRiZDNlZTZkYyI6WyJyZWFkIl19LCJleHAiOjE3MzU1Njg5MTAsIm5iZiI6MTczNTU2ODMxMH0.qEUE6Cu5pswsDekNVL-EEezD8J5cDUwJh4nZzu5SMeo&client=b301b17d-6d58-40f0-87b8-2ba5083c9f27&mode=fit","logoId":"ab039e75-60a5-4d21-ae2d-0a14bd3ee6dc","isLogoAvailable":true,"helpCenterTitle":"Need Help?","sharedPortalName":"Vape-Jet Help Desk","userInitialAnnouncementHeader":"Vape-Jet Helpdesk","userInitialAnnouncementMessageWiki":"<p>Need to contact support? <a href=\"https://pdx-tech.atlassian.net/servicedesk/customer/portal/2/group/7/create/9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Submit a request by <ins><b>clicking HERE</b></ins></a> and our technicians will be in touch as soon as possible.</p>\n<p><font color=\"red\"><b>Vape-Jet Support will have a reduced staff December 23rd and be closed on December 24th and 25th. Happy Holidays!</b></font></p>","translations":{"en-US":{"helpCenterTitle":"Need Help?","sharedPortalName":"Vape-Jet Help Desk","announcementHeader":"Vape-Jet Helpdesk","announcementMessage":"Need to contact support? [Submit a request by +*clicking HERE*+|https://pdx-tech.atlassian.net/servicedesk/customer/portal/2/group/7/create/9] and our technicians will be in touch as soon as possible.\n\n{color:red}*Vape-Jet Support will have a reduced staff December 23rd and be closed on December 24th and 25th. Happy Holidays!*{color}","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/93aeecbc-cfe1-48b2-9b7b-0ce18ef61a2a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzAxYjE3ZC02ZDU4LTQwZjAtODdiOC0yYmE1MDgzYzlmMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzYWVlY2JjLWNmZTEtNDhiMi05YjdiLTBjZTE4ZWY2MWEyYSI6WyJyZWFkIl19LCJleHAiOjE3MzU1Njg5MTAsIm5iZiI6MTczNTU2ODMxMH0.ARfEis83o7MkGt4KvbBNw8TBBzg58shtnf3nq3cMFPI&client=b301b17d-6d58-40f0-87b8-2ba5083c9f27&height=300&mode=fit","bannerMediaApiFileId":"93aeecbc-cfe1-48b2-9b7b-0ce18ef61a2a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"vjsd","projectId":10002,"serviceDeskId":2,"name":"Vape-Jet Help Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"19","name":"Compatibility request","descriptionHtml":"","callToAction":"Compatibility request","introHtml":"<p>Want to know if your hardware is compatible with ours?</p>","icon":10538,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[7],"key":""},{"id":"22","name":"New machine onboarding ","descriptionHtml":"","callToAction":"New machine onboarding ","introHtml":"<p>Please take a moment to complete our new purchase intake form. It ensures that we have the correct information to better serve you!</p>","icon":10534,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[7],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[7],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"16","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Contact us"}],"orderMapping":{"6":[19],"3":[19,16,15],"4":[22],"5":[9],"7":[9,19,22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af9507ac-35c8-36c6-a99c-c6509ad14203","appLinkName":"System Confluence","appLinkUrl":"https://pdx-tech.atlassian.net/wiki","spaceKey":"VJSD","spaceName":"PDX-Tech-Helpdesk","spaceUrl":"https://pdx-tech.atlassian.net/wiki/spaces/VJSD","isServer":false},"labels":[],"projectKey":"VJSD","serviceDeskId":2,"kbLinkDomainURLs":["https://pdx-tech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VJSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzAxYjE3ZC02ZDU4LTQwZjAtODdiOC0yYmE1MDgzYzlmMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU1Njk1MTAsIm5iZiI6MTczNTU2ODMxMH0.OAOKSIcKJgdVAzXXjnqQ0Pl_o0H8h4hHKaxFDWjv53U","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"b301b17d-6d58-40f0-87b8-2ba5083c9f27","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10002,"form":{"name":"Compatibility request","descriptionHtml":"","callToAction":"Compatibility request","intro":"<p>Want to know if your hardware is compatible with ours?</p>","instructions":"","icon":10538,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments:","description":"Attach the requested photos of your hardware along with any technical documents from the manufacturer","descriptionHtml":"<p>Attach the requested photos of your hardware along with any technical documents from the manufacturer</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please enter your company name followed by Compatibility Request ( e.g. ACME - Compatibility Request)","descriptionHtml":"<p>Please enter your company name followed by Compatibility Request ( e.g. ACME - Compatibility Request)</p>","required":true,"displayed":false,"presetValues":["New Compatibility Request Submitted"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/19","calendarParams":{"firstDay":0,"date":"2024-12-30T06:18:31-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzAxYjE3ZC02ZDU4LTQwZjAtODdiOC0yYmE1MDgzYzlmMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU1Njk1MTEsIm5iZiI6MTczNTU2ODMxMX0.YZmUbLEd64LUtq_oiFkT7UgIpK43bOmc1I9-_5cYLEE","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"b301b17d-6d58-40f0-87b8-2ba5083c9f27","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2024-02-07T22:09:40.478742Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Compatibility Request Form","submit":{"lock":true,"pdf":true},"templateFormUuid":"6487b032-c5d4-43d3-a227-e88330b96d45"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"In the attachment section above, please include a minimum of "},{"type":"text","text":"TWO","marks":[{"type":"strong"}]},{"type":"text","text":" detailed pictures of your hardware:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"(1x) Close-up top-down view of one or multiple pieces of hardware with the vapor and filling location(s) visible ","marks":[{"type":"em"},{"type":"subsup","attrs":{"type":"sub"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"(1x) An overall view that shows the complete layout of the hardware in the manufacturers foam, or packaging ","marks":[{"type":"em"},{"type":"subsup","attrs":{"type":"sub"}}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Your info:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"3acffe99-5ea2-4109-bf2b-9af5b201a6ad"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"8f16a158-fd48-43ef-9c35-c1c2c136a873"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"48ec7ac5-9f7b-4a92-8a2b-ea70bea9a4f3"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Tell us about the hardware you want to be tested:"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you have multiple sets of hardware (e.g. different models, volumes, grommet colors), "},{"type":"text","text":"a separate compatibility request","marks":[{"type":"link","attrs":{"href":"https://pdx-tech.atlassian.net/servicedesk/customer/portal/2/group/7/create/19"}}]},{"type":"text","text":" will need to be created for each different hardware type. This allows us to assign unique identifiers to each hardware type for a more efficient workflow between our support, design, and manufacturing teams. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"71c847fa-3897-4562-89c5-edcc14db2458"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"01075362-2ecb-443d-a5bf-47ef3336b93b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":69},"localId":"0aef2b33-abc6-4996-a6c9-f9234d83dda2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"092ca04a-7dd8-410b-8223-a87054767b98"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":71},"localId":"0f383791-7906-47d4-ad4d-c761dc3ac209"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":67},"localId":"ff5cbc15-631d-4b39-b363-cf5d86ee3a85"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"It is "},{"type":"text","text":"HIGHLY ENCOURAGED ","marks":[{"type":"strong"}]},{"type":"text","text":"that you obtain and provide us with any technical documents and/or filling instructions from the hardware manufacturer. They can be included in the attachment section above, or with your hardware if we request it for additional testing. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please ensure that "},{"type":"text","text":"support@vape-jet.com","marks":[{"type":"link","attrs":{"href":"mailto:support@vape-jet.com"}}]},{"type":"text","text":" is added to your email whitelist so that our emails don’t end up in your spam folder! Once you click submit, you’ll receive an email with additional instructions for how to prepare, packagage, and ship your hardware to us. "}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please be advised that we do not have a cleanroom at our facility. Because of the potential for contaminants, we typically do not return hardware unless requested. "},{"type":"text","text":"If you’d like your hardware back, please let us know. ","marks":[{"type":"strong"}]}]}]},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you shipped hardware to be tested in the Squish-o-Matic, it will not be returned due to them being capped. "}]}]}]}],"conditions":{"72":{"t":"sh","i":{"co":{"cIds":{"71":["2","3","0","1"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"conditions":["72"]},"2":{"conditions":[]}},"questions":{"67":{"type":"pg","label":"Comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"ts","label":"Hardware Model ","description":"Please provide a model name or model number","validation":{"rq":true},"choices":[{"id":"0","label":"Other...","other":true}],"questionKey":""},"71":{"type":"cs","label":"Hardware type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Cartridge (510 thread)","other":false},{"id":"2","label":"Disposable","other":false},{"id":"3","label":"Pod","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"69":{"type":"cl","label":"What systems would you like this hardware tested in?","description":"Select all that apply","validation":{"rq":true,"mns":1},"jiraField":"components","questionKey":""},"18":{"type":"te","label":"Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"ts","label":"Company","description":"","validation":{"rq":true},"jiraField":"customfield_10063","questionKey":"Company_01"},"23":{"type":"cs","label":"Hardware volume ","description":"What is the volume of this hardware model?","validation":{"rq":true},"choices":[{"id":"3","label":"0.3mL","other":false},{"id":"2","label":"0.5mL","other":false},{"id":"1","label":"1mL ","other":false},{"id":"5","label":"2mL","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"17":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"jiraField":"customfield_10047","questionKey":""},"25":{"type":"ts","label":"Hardware Manufacturer","description":"Who makes the hardware that you are sending in for testing?","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"6487b032-c5d4-43d3-a227-e88330b96d45"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2024-02-07T22:09:40.478742Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Compatibility Request Form","submit":{"lock":true,"pdf":true},"templateFormUuid":"6487b032-c5d4-43d3-a227-e88330b96d45"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"In the attachment section above, please include a minimum of "},{"type":"text","text":"TWO","marks":[{"type":"strong"}]},{"type":"text","text":" detailed pictures of your hardware:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"(1x) Close-up top-down view of one or multiple pieces of hardware with the vapor and filling location(s) visible ","marks":[{"type":"em"},{"type":"subsup","attrs":{"type":"sub"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"(1x) An overall view that shows the complete layout of the hardware in the manufacturers foam, or packaging ","marks":[{"type":"em"},{"type":"subsup","attrs":{"type":"sub"}}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Your info:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"3acffe99-5ea2-4109-bf2b-9af5b201a6ad"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"8f16a158-fd48-43ef-9c35-c1c2c136a873"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"48ec7ac5-9f7b-4a92-8a2b-ea70bea9a4f3"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Tell us about the hardware you want to be tested:"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you have multiple sets of hardware (e.g. different models, volumes, grommet colors), "},{"type":"text","text":"a separate compatibility request","marks":[{"type":"link","attrs":{"href":"https://pdx-tech.atlassian.net/servicedesk/customer/portal/2/group/7/create/19"}}]},{"type":"text","text":" will need to be created for each different hardware type. This allows us to assign unique identifiers to each hardware type for a more efficient workflow between our support, design, and manufacturing teams. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"71c847fa-3897-4562-89c5-edcc14db2458"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"01075362-2ecb-443d-a5bf-47ef3336b93b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":69},"localId":"0aef2b33-abc6-4996-a6c9-f9234d83dda2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"092ca04a-7dd8-410b-8223-a87054767b98"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":71},"localId":"0f383791-7906-47d4-ad4d-c761dc3ac209"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":67},"localId":"ff5cbc15-631d-4b39-b363-cf5d86ee3a85"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"It is "},{"type":"text","text":"HIGHLY ENCOURAGED ","marks":[{"type":"strong"}]},{"type":"text","text":"that you obtain and provide us with any technical documents and/or filling instructions from the hardware manufacturer. They can be included in the attachment section above, or with your hardware if we request it for additional testing. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please ensure that "},{"type":"text","text":"support@vape-jet.com","marks":[{"type":"link","attrs":{"href":"mailto:support@vape-jet.com"}}]},{"type":"text","text":" is added to your email whitelist so that our emails don’t end up in your spam folder! Once you click submit, you’ll receive an email with additional instructions for how to prepare, packagage, and ship your hardware to us. "}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please be advised that we do not have a cleanroom at our facility. Because of the potential for contaminants, we typically do not return hardware unless requested. "},{"type":"text","text":"If you’d like your hardware back, please let us know. ","marks":[{"type":"strong"}]}]}]},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If you shipped hardware to be tested in the Squish-o-Matic, it will not be returned due to them being capped. "}]}]}]}],"conditions":{"72":{"t":"sh","i":{"co":{"cIds":{"71":["2","3","0","1"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"conditions":["72"]},"2":{"conditions":[]}},"questions":{"67":{"type":"pg","label":"Comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"ts","label":"Hardware Model ","description":"Please provide a model name or model number","validation":{"rq":true},"choices":[{"id":"0","label":"Other...","other":true}],"questionKey":""},"71":{"type":"cs","label":"Hardware type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Cartridge (510 thread)","other":false},{"id":"2","label":"Disposable","other":false},{"id":"3","label":"Pod","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"69":{"type":"cl","label":"What systems would you like this hardware tested in?","description":"Select all that apply","validation":{"rq":true,"mns":1},"jiraField":"components","questionKey":""},"18":{"type":"te","label":"Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"ts","label":"Company","description":"","validation":{"rq":true},"jiraField":"customfield_10063","questionKey":"Company_01"},"23":{"type":"cs","label":"Hardware volume ","description":"What is the volume of this hardware model?","validation":{"rq":true},"choices":[{"id":"3","label":"0.3mL","other":false},{"id":"2","label":"0.5mL","other":false},{"id":"1","label":"1mL ","other":false},{"id":"5","label":"2mL","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"17":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"jiraField":"customfield_10047","questionKey":""},"25":{"type":"ts","label":"Hardware Manufacturer","description":"Who makes the hardware that you are sending in for testing?","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"6487b032-c5d4-43d3-a227-e88330b96d45"},"linkedJiraFields":["components","customfield_10063","customfield_10047"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}