{"xsrfToken":"4b972d16c1d00987f6061e88af6a10f107d3c8eb_lout","branding":{"id":"2","key":"vjsd","name":"Vape-Jet Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab039e75-60a5-4d21-ae2d-0a14bd3ee6dc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzAxYjE3ZC02ZDU4LTQwZjAtODdiOC0yYmE1MDgzYzlmMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiMDM5ZTc1LTYwYTUtNGQyMS1hZTJkLTBhMTRiZDNlZTZkYyI6WyJyZWFkIl19LCJleHAiOjE3MzU1NzA1MDYsIm5iZiI6MTczNTU2OTkwNn0.ldjjtSMhekXoC3PEIxKzvuE7z_5SwdIISuBfMHKPnfs&client=b301b17d-6d58-40f0-87b8-2ba5083c9f27&mode=fit","logoId":"ab039e75-60a5-4d21-ae2d-0a14bd3ee6dc","isLogoAvailable":true,"helpCenterTitle":"Need Help?","sharedPortalName":"Vape-Jet Help Desk","userInitialAnnouncementHeader":"Vape-Jet Helpdesk","userInitialAnnouncementMessageWiki":"<p>Need to contact support? <a href=\"https://pdx-tech.atlassian.net/servicedesk/customer/portal/2/group/7/create/9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Submit a request by <ins><b>clicking HERE</b></ins></a> and our technicians will be in touch as soon as possible.</p>\n<p><font color=\"red\"><b>Vape-Jet Support will have a reduced staff December 23rd and be closed on December 24th and 25th. Happy Holidays!</b></font></p>","translations":{"en-US":{"helpCenterTitle":"Need Help?","sharedPortalName":"Vape-Jet Help Desk","announcementHeader":"Vape-Jet Helpdesk","announcementMessage":"Need to contact support? [Submit a request by +*clicking HERE*+|https://pdx-tech.atlassian.net/servicedesk/customer/portal/2/group/7/create/9] and our technicians will be in touch as soon as possible.\n\n{color:red}*Vape-Jet Support will have a reduced staff December 23rd and be closed on December 24th and 25th. Happy Holidays!*{color}","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/93aeecbc-cfe1-48b2-9b7b-0ce18ef61a2a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzAxYjE3ZC02ZDU4LTQwZjAtODdiOC0yYmE1MDgzYzlmMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzYWVlY2JjLWNmZTEtNDhiMi05YjdiLTBjZTE4ZWY2MWEyYSI6WyJyZWFkIl19LCJleHAiOjE3MzU1NzA1MDYsIm5iZiI6MTczNTU2OTkwNn0.vHEwopWaXu6-sr32DIRP9NYovKCV-kDErMPtMmd1EVI&client=b301b17d-6d58-40f0-87b8-2ba5083c9f27&height=300&mode=fit","bannerMediaApiFileId":"93aeecbc-cfe1-48b2-9b7b-0ce18ef61a2a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"vjsd","projectId":10002,"serviceDeskId":2,"name":"Vape-Jet Help Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"19","name":"Compatibility request","descriptionHtml":"","callToAction":"Compatibility request","introHtml":"<p>Want to know if your hardware is compatible with ours?</p>","icon":10538,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[7],"key":""},{"id":"22","name":"New machine onboarding ","descriptionHtml":"","callToAction":"New machine onboarding ","introHtml":"<p>Please take a moment to complete our new purchase intake form. It ensures that we have the correct information to better serve you!</p>","icon":10534,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[7],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[7],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"16","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Contact us"}],"orderMapping":{"6":[19],"3":[19,16,15],"4":[22],"5":[9],"7":[9,19,22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af9507ac-35c8-36c6-a99c-c6509ad14203","appLinkName":"System Confluence","appLinkUrl":"https://pdx-tech.atlassian.net/wiki","spaceKey":"VJSD","spaceName":"PDX-Tech-Helpdesk","spaceUrl":"https://pdx-tech.atlassian.net/wiki/spaces/VJSD","isServer":false},"labels":[],"projectKey":"VJSD","serviceDeskId":2,"kbLinkDomainURLs":["https://pdx-tech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VJSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzAxYjE3ZC02ZDU4LTQwZjAtODdiOC0yYmE1MDgzYzlmMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU1NzExMDYsIm5iZiI6MTczNTU2OTkwNn0.U2s5r_luZC-rZ2EVnl7NUHp-qH96Yju1DBGU1FJZ0UE","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"b301b17d-6d58-40f0-87b8-2ba5083c9f27","tokenDurationInMins":20}},"reqCreate":{"id":9,"projectId":10002,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10047","fieldConfigId":"10167","label":"Name","description":"If you don't have a help desk account, or don't see your name listed above, please tell us your name so that we know who we are chatting with","descriptionHtml":"<p>If you don't have a help desk account, or don't see your name listed above, please tell us your name so that we know who we are chatting with</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"Select all products that apply to this service request","descriptionHtml":"<p>Select all products that apply to this service request</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Dab Dispenser ","selected":false,"children":[]},{"value":"10012","label":"Flight Deck ","selected":false,"children":[]},{"value":"10023","label":"Fuel Injector ","selected":false,"children":[]},{"value":"10007","label":"Jet-Fueler","selected":false,"children":[]},{"value":"10011","label":"Squish-o-Matic","selected":false,"children":[]},{"value":"10005","label":"Vape-Jet","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10041","fieldConfigId":"10159","label":"Serial Number","description":"5 digit serial number. VJ4.0 units have the serial listed on a plaque on the front of the machine. All other products have the serial listed on a white sticker near the power switch. (JF__, VJ_, SQ__)","descriptionHtml":"<p>5 digit serial number. VJ4.0 units have the serial listed on a plaque on the front of the machine. All other products have the serial listed on a white sticker near the power switch. (JF_<em>, VJ</em>, SQ__)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Using a sentence or less, please summarize the reason for this support request.","descriptionHtml":"<p>Using a sentence or less, please summarize the reason for this support request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Additional Details","description":"Please share any additional details that will assist us with your request.","descriptionHtml":"<p>Please share any additional details that will assist us with your request.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Have pictures or video of the issue you are reporting? Include them here","descriptionHtml":"<p>Have pictures or video of the issue you are reporting? Include them here</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"LOW: spare parts, hardware compatibility tests, hardware calibration, tuning dispense operations | MEDIUM: installation, new operator training, software generated errors | HIGH: configuration errors, procedural errors, hardware malfunctions","descriptionHtml":"<p>LOW: spare parts, hardware compatibility tests, hardware calibration, tuning dispense operations | MEDIUM: installation, new operator training, software generated errors | HIGH: configuration errors, procedural errors, hardware malfunctions</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2024-12-30T06:45:06-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af9507ac-35c8-36c6-a99c-c6509ad14203","appLinkName":"System Confluence","appLinkUrl":"https://pdx-tech.atlassian.net/wiki","spaceKey":"VJSD","spaceName":"PDX-Tech-Helpdesk","spaceUrl":"https://pdx-tech.atlassian.net/wiki/spaces/VJSD","isServer":false},"labels":[],"projectKey":"VJSD","serviceDeskId":2,"kbLinkDomainURLs":["https://pdx-tech.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzAxYjE3ZC02ZDU4LTQwZjAtODdiOC0yYmE1MDgzYzlmMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU1NzExMDYsIm5iZiI6MTczNTU2OTkwNn0.U2s5r_luZC-rZ2EVnl7NUHp-qH96Yju1DBGU1FJZ0UE","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"b301b17d-6d58-40f0-87b8-2ba5083c9f27","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}