Jira Service Management

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To help with that, we created this customer portal to open new tickets, and search a knowledge base of information that may relate to your issue. \nThe search bar above will take you to articles and guides. If you can't find what you are looking for, you can <a href=\"https://pdx-tech.atlassian.net/servicedesk/customer/portal/2/group/5/create/9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">submit a request by clicking here</a>, or by using the contact us button at the bottom of the page, and we will get back to you as soon as possible. \nWe are also regularly online after hours to assist, so submit a request and we will get back to you as soon as possible. ","translations":{"en-US":{"helpCenterTitle":"Welcome to the Vape-Jet Help Desk","sharedPortalName":"Vape-Jet Help Desk","announcementHeader":"Support available Monday through Friday 8AM - 5PM Pacific Time","announcementMessage":"We strive to have the best customer service and response times in the industry. To help with that, we created this customer portal to open new tickets, and search a knowledge base of information that may relate to your issue. \n\nThe search bar above will take you to articles and guides. If you can't find what you are looking for, you can [submit a request by clicking here|https://pdx-tech.atlassian.net/servicedesk/customer/portal/2/group/5/create/9], or by using the contact us button at the bottom of the page, and we will get back to you as soon as possible.\n\nWe are also regularly online after hours to assist, so submit a request and we will get back to you as soon as possible. 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We're all ears.","icon":10539,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[5],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"19","name":"Compatibility request","descriptionHtml":"Submit a ticket below and ship your samples to us @ PDX-Tech, 8168 SW Durham Rd, Tigard, OR 97224 \nOur robots are designed to fill and cap most hardware while still in the same foam packaging provided by the hardware manufacturer. This helps reduce the total number of touch points required when filling and capping, increasing your throughput. With that being said, we'll need you to send us a minimum of a 3x3 grid of your hardware while still in the manufacturers foam. This will allow us to perform a camera calibration and validate with dry runs (no oil) so that we can share the results with you.","callToAction":"Compatibility request","introHtml":"Want to know if your hardware is compatible with ours? Submit a ticket and send us your samples!","icon":10538,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[5,4],"key":""},{"id":"18","name":"RMA / Return shipping","descriptionHtml":"","callToAction":"RMA / Return shipping","introHtml":"","icon":10530,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[5],"key":""},{"id":"10","name":"Licensing & billing questions","descriptionHtml":"","callToAction":"Licensing & billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"22","name":"New machine onboarding ","descriptionHtml":"","callToAction":"New machine onboarding ","introHtml":"Please take a moment to complete our new purchase intake form. It ensures that we have the correct information to better serve you!","icon":10534,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[5,4],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://pdx-tech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Sales"},{"id":5,"name":"Support"}],"orderMapping":{"4":[19,10,22],"3":[19,10,16,15],"5":[9,14,15,16,19,22,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af9507ac-35c8-36c6-a99c-c6509ad14203","appLinkName":"System Confluence","appLinkUrl":"https://pdx-tech.atlassian.net/wiki","spaceKey":"VJSD","spaceName":"PDX-Tech-Helpdesk","spaceUrl":"https://pdx-tech.atlassian.net/wiki/spaces/VJSD","isServer":false},"labels":[],"projectKey":"VJSD","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VJSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Vape-Jet Help Desk","description":"Welcome to the help center - we're here to help! 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